What is the Scentsy VIP Program?
The VIP Program is a subscription service that allows Scentsy customers to automatically receive select consumable products at the frequency of their choice. In addition to the convenience of automatic shipments, subscribers also receive discounts on shipping, access to exclusive product bundles, Scentsy Bricks, free samples and the opportunity to provide valuable feedback to help shape the program going forward. VIP customers may cancel their membership at any time.
Will the VIP Program replace the existing Customer Loyalty Program?
At launch, both programs will be available simultaneously. We will reevaluate this strategy depending on the success of program and customer demand.
How does the VIP Program differ from the Customer Loyalty Program?
Both programs allow customers to create and edit subscriptions at the frequency of their choice. However, VIP Program subscribers receive discounts on shipping, access to exclusive offers and free samples. Participants can sign up for the program by visiting Scentbars.scentsy.us and selecting the subscription of their choice. The Customer Loyalty Program is a point-based program where participants earn points that can be redeemed for product discounts. Participants can sign up for the program https://scentbars.scentsy.us/Buy/CustomerLoyaltyInfo
When does the program begin?
The program officially launches Sept. 10, 2015, which is when VIP subscriptions can be selected. Make sure you are registered by signing up here.
ENROLLMENT
Is there a cost to enroll in the VIP program?
No.
How does a customer enroll in the VIP Program?
Visit https://scentbars.scentsy.us to enroll on Sept. 10, 2015, ScentsyVIP will officially launch and customers can enroll and select their product subscription. VIP members’ feedback will continue to be important to the successful evolution of the program.
Can customers change their subscription?
Customers may submit their subscription and contact information (name, billing, shipping, email, phone, password) at launch by logging in to their account on ScentsyVIP.com. In the future, they will have the ability to change shipping and billing dates.
When can subscriptions be edited?
Customers can modify their subscription up to seven days before it ships.
What happens if the credit card associated with a subscription is declined?
When a credit card associated with a subscription order is declined, we will try to process the order two more times. The customer will be notified via email after each processing attempt. If a card is declined a third time, the subscription will be deactivated. To reactivate a subscription, the customer will need to visit the subscription page to update their credit card information and reactivate the subscription. Items in a subscription will not be shipped until the subscription is reactivated with a valid credit card.
SHIPPING
When are subscriptions shipped?
Shipments may be set at 1-, 2-, or 3-month intervals.
What will customers be charged for shipping?
Program participants in the continental United States will not be charged a shipping fee! Program participants in Alaska, Hawaii, U.S. territories and Canada or residing at APO/FPO addresses will be charged a reduced shipping fee of 10 percent with a maximum of $10 per subscription.
Where will VIP orders be shipped?
The product will be shipped to the address the VIP member specifies when they set up their VIP account.
What happens if an item in a subscription is on back order?
In the event that a product is not immediately available to ship from our distribution center, we will send a partial shipment including only the items that are currently in stock. Any items that are not immediately available to ship will be sent separately at no cost to customers as soon as that item becomes available to ship.